Return and Refund Policy

Pursuant to the Consumer Code (Legislative Decree No. 206/2005 – Section II Distance Contracts Articles 50-67) and the rules on electronic commerce (Legislative Decree No. 70/2003)

— Premise —

When placing the order, the Customer must follow the procedure indicated and carefully read the General Conditions of Sale. By sending the order confirmation, the customer accepts without reservation all the conditions set out below
IThe Jewels of Gf-Jewels are not pieces of industrial production but are made to measure and are unique pieces of craftsmanship (such as a work of art, a sculpture, a painting), for this reason we cannot accept returns as indicated pursuant to and for the effects of art. 55 of Legislative Decree 06.09.2005 n.206, the right of withdrawal is not applicable to personalized goods (Art. 55. Exclusions: 2. Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in the articles 64 and following in the cases: c) of supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly).
We will see how to intervene only in the event of obvious problems encountered and tested with photos upon arrival of the Gf-Jewels, but it is necessary to prove the problem by sending photographic documentation; for the return of the Gf-Jewels jewel the shipping and / or transport costs will be charged to the customer.

Each jewel has been made using only high quality materials, treated and worked in an artisanal way, for this reason it is unique and original and any “defect” it presents at purchase is not to be considered as such but a confirmation that it was made with manual procedures.

The resistance and duration of the jewel will depend on its use by the customer.

– How to place the order and right of withdrawal
The contract is concluded when the seller receives the order electronically, complete and correct with all the necessary and requested data (by way of example and not limited to: model, color, size, galvanic, etc.). Incomplete or incorrect orders will not be taken into consideration in any way. If the customer provides incorrect measurements or requests changes, the relative costs, including shipping costs, will be fully charged to the buyer.
All products made by Gf-Jewels di Giulia Sartirana, VAT number 02521270468. The jewels are made to order, customized according to customer requests and made to measure. Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded as it concerns the supply of customized or tailor-made goods, therefore not resalable or reusable.
The products ordered by the customer will be made within 1/15 working days from the time the payment is credited.
The seller is in no way responsible for any delays in shipments as they may suffer delays that cannot be quantified in periods of intense traffic in this case, however, the Seller undertakes to promptly inform the Customer, specifying that the delay does not constitute a right to withdrawal. as previously indicated.
Any delivery terms, shorter than the aforementioned 1/15 working days indicated, must be agreed in advance with the seller and confirmed by the same in the order summary.
The products are sent intact and subjected to preliminary tests before being placed on the market, therefore all damage after wear cannot be attributable in any way to the seller. In this regard, the seller states as of now that the products galvanized in rose gold and yellow gold are precisely the result of galvanic baths carried out on a silver base and therefore subject, with use, to natural discoloration.
In case of no indication of the measures, the standard will be used: 17cm bracelets, 14 adjustable rings, 40 cm necklaces.

– Payment
Upon confirmation of the order, the Customer must proceed to send the payment in the following ways: PostePay recharge, Bank transfer, Paypal (such payments are subject to a commission of 3.5% of the total amount charged to the Customer). Cash on delivery is not allowed in any way. Foreign bank transfers must report the management costs charged to the customer.

– Shipment
Pursuant to the provisions of the Civil Code, the Seller frees himself from the obligation of delivery by handing the thing back to the carrier or shipper, therefore, from that moment on, the Customer will be liable for the risk of the thing perishing until its delivery.
The Seller therefore declines any responsibility in this regard, advising the Customer to request shipping insurance in order to be able to be compensated directly by the Carrier in the event of loss or damage to the goods.
The products will be delivered in special packaging: it is the Customer’s responsibility upon delivery and, before signing the delivery, check the integrity of the package. If the outer packaging is not intact, the customer may refuse the withdrawal, giving reasons in writing for the relative refusal and sending us an immediate notification of the refusal of the package for “packaging not intact” via email. It is understood that once the withdrawal form has been signed to the carrier in charge, the customer will not be able to make any objection about the integrity or otherwise of the packaging and its contents.

– Privacy
The data is used to be able to fulfill the sales contract and to be able to ship the products ordered by the Customer. The Seller also uses this data to send service messages, such as order updates via email and shipment confirmation.
In carrying out the services and fulfilling the sales contract, the Seller must however communicate the Customer’s data or make them available to logistics companies and shipping companies (couriers) that operate to allow the products to be sent, to payment service providers and consultants or partners who collaborate with the Seller.